Actions2 min read
Let your assistant check orders, quote prices and share booking links
Actions connect your assistant to your own systems, files and links, so it can do real work in the middle of a conversation.
On this page
"Where's my order?" can't be answered from your website. The answer lives in your systems. Actions let your assistant reach it, mid-conversation, and show the visitor what it did.
Connect your own systems
API request
Call your own API for live data or to get something done: order status, availability, creating a booking. You define the inputs (like an order number) and the assistant fills them in from the conversation. Keys and passwords stay on our servers and are never sent to the browser.
Webhook
Send details to Zapier, Make, n8n or your own server, for example a cake inquiry straight into your CRM. Webhooks are signed so you can check they came from us, and retried if your server doesn't answer.
Ask first, then act
For API requests and webhooks you can turn on Ask the visitor to confirm first. The assistant shows a card with exactly what it's about to send, and nothing runs until they tap Confirm. It's a good idea for anything that creates or changes data.
Use what you already have
Lookup table
Upload a CSV (up to 2 MB) and the assistant finds the right rows: prices, stock, store locations, delivery zones. Upload a new version whenever your data changes.
Image library
Add pictures the assistant can show: products, menus, a map to your shop. It picks the right ones and shows them in the chat as a neat grid.
Buttons & links
Give it links it can offer as buttons: Book a call, WhatsApp us, Email the team. Only web, email and phone links are allowed.
Built-in helpers
- Formula: a calculator you define, so quotes are always exact. For example Shipping = weight × 4.5 + 10.
- Calculator: exact maths for totals, discounts and conversions, like 17% of 2,340.
- Business hours & date: knows the time in your timezone and whether you're open right now.
See it working
Every action shows up in the chat as a small status, like Checked order status, and in the Playground you can see each step it took. Set one up from Actions in your assistant's dashboard and try it there first.
Try it on your own website
Free plan and 7-day trial. No credit card needed.