Proactive engagement

Proactive chat that starts the right conversation.

Greet every page in its own words and send a well-timed nudge when a visitor lingers on pricing, heads for the exit or stalls on a form, so fewer interested visitors leave without a word.

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Why it matters

Waiting for visitors to open the chat means waiting forever.

Most visitors never click a chat bubble. They read, hesitate and leave. The moment they hesitate is exactly when a good salesperson would say something, and it’s the moment a passive chatbot misses.

BusinessLyft watches for those moments: how long someone has been reading, how far they’ve scrolled, whether they keep coming back, whether they’ve stopped halfway through a form, or whether their mouse is heading for the tab bar. When one happens, the assistant reaches out with a message written for that page.

It stays polite about it. You decide how many messages a visit can see and how long to wait between them, and it goes quiet the moment someone dismisses it.

  • Seven behaviour triggers
  • A greeting for every page
  • Targeting by page, device and campaign
  • Frequency caps built in
Engagement

Reach out at the right moment.

Greet every page in its own words, nudge visitors at the right moment, and open the chat when someone looks stuck. You decide when, for whom, and how often.

brightline.studio/pricing

  1. 1 Arrives

  2. 2 Lingers 20 s

  3. 3 About to leave

  4. 4 Starts a chat

When

  • Arrives on a page
  • Time on page
  • Scroll depth
  • About to leave
  • Rage-clicks
  • Keeps coming back
  • Stuck on a form

On forms we only notice the pause. We never read what visitors type.

Who

  • Any page, or /blog/*
  • New or returning
  • Desktop or phone
  • Campaign (UTM) and referrer

Never pushy

  • 1 to 3 messages a visit, you choose
  • A cooldown between messages
  • Stops after a dismiss
  • Nothing while the chat is open

Then: a nudge with quick replies, or the chat opening with your message (desktop). Every page can also have its own greeting and suggested questions.

Start from 9 ready-made recipes and preview them on your own site in test mode. Pro adds 20 rules, auto-open and a funnel from nudge to chat.

How it works

Set up in minutes, tuned for months

Rules are short and readable: when this happens, on these pages, for these visitors, say this.

  1. 1

    Start from a recipe

    Pick one of 9 ready-made recipes, like “Pricing hesitation” or “Stuck on a form”, or write your own rule.

  2. 2

    Choose who and where

    Limit it to certain pages, new or returning visitors, desktop or phone, or one campaign source.

  3. 3

    Write the message

    A short nudge with suggested replies. On Pro, it can open the chat with your message on desktop instead.

  4. 4

    Preview, then go live

    Try it on your own site in test mode first. On Pro, follow every nudge from shown to clicked to conversation.

Triggers

Seven ways to know it’s time to talk

Each one is a signal that a visitor has a question they haven’t asked yet.

  • Exit intent

    When the mouse heads for the tab bar, offer one last helpful word before the visitor goes.

  • Arrival and time on page

    Say hello a few seconds after someone lands, or once they’ve been reading long enough to have a question.

  • Scroll depth

    Reach out once a visitor has worked through most of a long page, at any depth from 10% to 100%.

  • Rage-clicks

    Spot frustrated repeated clicking and offer help before they give up on the page.

  • Keeps coming back

    Notice when someone opens the same page again and again in one visit, and ask what’s holding them back.

  • Stalled forms

    Offer help when a visitor pauses halfway through a form. It notices the pause and never reads what they type.

By industry

What the right moment looks like

The right moment, and the right words, depend on the page.

  • Agencies

    A prospect lingering on your pricing page gets “Comparing packages? I can help you pick the right one.” instead of silence.

  • Clinics

    Someone who pauses on your booking form gets a quick offer of help, and you never see what they were typing.

  • Real estate

    A buyer who opens the same listing three times in one visit is asked whether they’d like to book a viewing.

  • SaaS

    Visitors from a paid campaign get a greeting that matches the ad they clicked, targeted by UTM source.

FAQ

Questions, answered

Triggers, targeting, limits and plans.

Proactive chat means the assistant starts the conversation instead of waiting for a visitor to open the chat. BusinessLyft does it two ways: a greeting written for each page, and nudges that fire when a visitor’s behaviour suggests they have a question.

Keep exploring

Related features

Each feature is good alone. Together they turn a quiet visit into a lead you can call.

Your next customer is on your site right now.

Let BusinessLyft talk to them, qualify them and hand them to you. Live in under 30 seconds.

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  • Set up in 30 seconds