01
Many booking questions arrive when nobody can answer.
“Are you open Saturday?”, “How long does it take?”, “Do I need to bring anything?” Booking questions are simple and frequent, and they’re often asked outside working hours, exactly when your phone goes to voicemail.
BusinessLyft answers them instantly from your own pages. It knows the time in your timezone, your weekly hours and your holiday closures, so it never sends someone to a locked door. When a visitor is ready, it hands over your booking link, or collects their preferred day and time for your team to confirm.
Without an assistant
With BusinessLyft
After closing time, questions go to voicemail.
They’re answered at any hour, from your own pages.
“Are you open on the holiday?” gets a guess, or no reply.
Hours, timezone and holidays are checked live in every answer.
Visitors hunt around your site for the booking link.
The link is offered the moment they’re ready to book.
Requests arrive with half the details missing.
Name, contact details and preferred time are collected in one go.
02
The playbook, step by step
Set it up around the booking tool you already use.
- 1
Add hours and holidays
Set your timezone, weekly opening times and upcoming closures in the business hours action.
- 2
Choose link or requests
Add your booking link as a button, or let the assistant collect requests for your team to confirm.
- 3
Explain your services
Crawl your service pages and upload preparation guides, so it can answer “what should I expect?”.
- 4
Help on the booking page
Turn on the “Stuck on a form” recipe for your booking page to catch visitors who hesitate.
03
Everything a booking conversation needs
Combine them to match how you take bookings today.
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Open now, open when
Business hours with your timezone, weekly schedule and holiday dates, checked live whenever someone asks.
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Your booking link
Calendly, Cal.com or your own booking page, offered as a button when the visitor is ready.
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Request forms
Prefer to confirm by hand? It collects the name, contact details and preferred time in the chat.
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Your booking system’s API
With an API action, it can check availability or create bookings in a system you already run.
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Services and durations
From your pages it explains what each appointment involves, how long it takes and how to prepare.
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Help on the booking page
If a visitor pauses on your booking form, it offers help without reading what they type.
04
The features behind each booking
The features that make booking conversations reliable.
- Actions & integrations Business hours, booking links and API actions handle the “when” and the “how” of every booking.
- AI chatbot Answers about services, prices and preparation come from your service pages and guides, with the source shown.
- Proactive engagement An offer of help when someone stalls on the booking form saves bookings you’d otherwise lose.
05
Before you start
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It doesn’t own your calendar. It shares your booking link or collects requests. Live slot availability needs an API action connected to your booking system.
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Keep closures up to date. Holidays and special closures come from your settings, so add them ahead of time.
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Confirmations come from your tool. Booking confirmations and reminders still come from the booking system you use today.
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Requests need a quick follow-up. If you collect requests instead of instant bookings, reply promptly. A fast confirmation is half the experience.