Clinics

An AI chatbot for clinics that answers patients around the clock.

BusinessLyft answers patient questions about treatments, prices, insurance and opening hours from your own website, and collects appointment requests while reception is closed, so fewer patients book elsewhere.

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The clinic problem

Patients research at 10pm. Reception opens at 9am.

Most people look into a treatment in the evening, on their phone. They have three or four questions: what it costs, whether you accept their insurance, how long it takes and whether there’s an appointment soon. If the answers are hard to find, they move on to the next clinic in the search results.

BusinessLyft answers those questions from your own treatment pages, price list and policies, and shows the page each answer came from. It knows your opening hours and holidays, so it can tell someone you’re closed tomorrow before they plan around it.

When a patient wants an appointment, it collects their details and the treatment they’re interested in, or hands them your online booking link, so reception starts the day with a list of people to call back.

  • Treatment and price questions answered 24/7
  • Opening hours and holidays always right
  • Appointment requests collected after hours
  • Answers only from your own content
What visitors ask

The questions patients ask before they book

Practical questions, answered from your treatment pages and policies, with the source shown.

Treatments

  • “What’s included in a new patient check-up?”
  • “Do you offer same-day emergency appointments?”
  • “Do you treat children?”
  • “Which of your dentists does implants?”

Cost and insurance

  • “How much is a check-up and clean?”
  • “Do you accept Delta Dental?”
  • “Do you offer payment plans for Invisalign?”
  • “Is the first consultation free?”

Visiting

  • “Are you open on Saturdays?”
  • “Is there parking nearby?”
  • “Can I book an appointment online?”
  • “What should I bring to my first appointment?”
Example conversation

An appointment request, captured at 10pm

An evening visitor on an example clinic’s Invisalign page, from first question to appointment request.

Lumen Dental

lumen-dental.example/treatments/invisalign

  1. Page greeting. Shown on /treatments/invisalign.

  2. Lumen Dental: Hi! Questions about Invisalign? I can help with prices, timings and appointments.

  3. Visitor: How much is it, and do you do payment plans?

  4. Lumen Dental: Invisalign starts from $3,500, and you can spread it over 12 or 24 months interest-free. Your first consultation is free. I took that from our Invisalign and payment plans pages.

  5. Visitor: Can I come in this Saturday?

  6. Business hours checked. Saturday · open 9:00–13:00, your timezone.

  7. Lumen Dental: We’re open 9am–1pm on Saturday. I can pass a request to reception, who’ll confirm a time with you in the morning. Shall I?

  8. Visitor: Yes, Saturday morning if possible.

  9. Lead form. Name, phone number and preferred time collected in the chat.

  10. Lumen Dental: Thanks! Reception will call you tomorrow morning to confirm your Saturday slot. 😊

  11. Lead scored Hot. Invisalign consultation, Saturday morning, asked about payment plans.

How it works

Set it up for your clinic

Four steps, mostly copying what’s already on your website.

  1. 1

    Train it on your treatments

    Crawl your treatment, pricing and team pages, and upload price lists, insurance information and new-patient guides as PDFs.

  2. 2

    Add your hours and holidays

    Set your timezone, weekly opening times and holiday closures, so it never promises a day you’re shut.

  3. 3

    Decide how bookings work

    Offer your online booking link as a button, or have it collect requests for reception to call back.

  4. 4

    Set the boundaries

    Use custom instructions to keep it to practical questions and to suggest a consultation instead of clinical advice.

The features behind it

What clinics use most

The features that matter most on a clinic website.

Good to know before you start

  • It doesn’t give medical advice

    It answers practical questions from your content. For symptoms or clinical decisions, set it to suggest booking a consultation.

  • It doesn’t see your appointment diary

    It shares your booking link or collects requests. Live availability needs an API action connected to your booking system.

  • Keep sensitive details out of chat

    It’s built for questions and appointment requests, not medical records. Ask patients for contact details, not their history.

  • It answers from what you publish

    If insurance or pricing details aren’t on your site or in your documents, it says so rather than guessing.

FAQ

Questions, answered

Bookings, medical questions, privacy and opening hours.

It can offer your online booking link as a button, or collect a request with the patient’s name, phone number and preferred time for reception to confirm. If your booking system has an API, an API action can work with it directly.

Keep exploring

Other industries

The same assistant, set up for how other businesses win customers.

Your next customer is on your site right now.

Let BusinessLyft talk to them, qualify them and hand them to you. Live in under 30 seconds.

Try free for 7 days
  • 7-day free trial
  • No credit card required
  • Set up in 30 seconds