Can I use BusinessLyft alongside Zendesk?

Yes. Let BusinessLyft answer and qualify on your website, and keep Zendesk for tickets. When it can’t help, it collects the visitor’s details for your team.

Can my team take over a chat in BusinessLyft?

Live human handoff is coming soon. Today, when the assistant can’t help, it says so and collects the visitor’s details, so the lead lands in your Lead manager for your team to follow up.

How do I move from Zendesk to BusinessLyft?

Start free and paste your website URL; BusinessLyft learns your pages in seconds. Upload any help docs or FAQs you used in Zendesk, test answers in the Playground, then swap Zendesk’s snippet for the BusinessLyft script tag.

Zendesk alternative

A Zendesk chat alternative for when you don’t need a helpdesk.

Zendesk is a full customer-service suite with tickets, messaging and AI agents, priced per agent. BusinessLyft is just the website assistant: answers, conversations and qualified leads, from free.

Try free for 7 days See pricing

7-day free trial
No credit card required
Live in under 30 seconds

The short answer

Choose Zendesk if you run a support operation with tickets and SLAs. Choose BusinessLyft if what you need is an AI assistant on your website that answers questions and captures leads.

Side by side

Zendesk vs BusinessLyft

Plans and pricing from each product’s own public pages.

Compare	Zendesk	BusinessLyft
Built for	Support teams running a multi-channel helpdesk with ticketing.	Turning website visitors into qualified leads
Free plan	No free plan; 14-day trial	Yes, forever: 1 assistant, 100 messages a month
Paid plans start at	Support Team, $19 per agent a month billed yearly ($25 monthly)	Pro, $10 a month (plus a 6% processing fee): 2 assistants, 2,000 messages
How AI is billed	Per automated resolution, some included per agent	Included messages, then prepaid LyftCredits
Priced per seat	Yes	No. Priced per assistant ($5 a month for each extra)

Checked on 29 October 2026. Prices are in US dollars and change; confirm on Zendesk pricing, Zendesk AI agents.

What Zendesk does well

Support teams running a multi-channel helpdesk with ticketing.

Full ticketing, messaging and help centre
AI agents and an agent Copilot
Built for large, multi-channel support teams

Choose Zendesk if…

You need tickets, queues, SLAs and a help centre.
Your agents need to take over conversations today.
You need enterprise controls like SSO and audit logs.

Where BusinessLyft fits better

Built to turn visitors into leads you can call.

Free, then $10 a month. A free plan forever on one assistant, and Pro at $10 a month for 2 assistants and 2,000 messages. No seats to count, and a 7-day Pro trial with no card.

Every lead scored for you. Each lead is scored Hot, Warm or Cold, tagged by intent and summarised in one line, with the page they came from and their local time.

It starts the conversation. Greetings per page, plus nudges on exit intent, time on page, scroll depth, rage-clicks, return visits and stalled forms. Capped at 1 to 3 messages a visit.

It reads the page in view. PageSense answers from the pricing table, listing or product page the visitor has open, including collapsed FAQs. It never reads form fields.

Free, then $10 a month
Every lead scored for you
It starts the conversation
It reads the page in view

How it works

Switch from Zendesk in four steps

Most sites switch in an afternoon. Keep Zendesk running until you’re happy with the answers.

1
Start free

Paste your website URL. BusinessLyft reads your pages in seconds, with a 7-day Pro trial and no card.
2
Bring your content

Upload the help docs, FAQs and notes you used in Zendesk, then test answers in the Playground.
3
Set up leads

Add a lead form, page greetings and nudges, and a webhook if leads should reach your CRM.
4
Swap the snippet

Remove Zendesk’s script and paste the BusinessLyft script tag before </body>.